Ni igihembo RwandAir yaherewe mu bihembo bizwi nka ‘2026 APEX Awards’ byatangiwe i Dublin muri Irelande, bikaba bitegurwa n’Umuryango uzwi nka Airline Passenger Experience Association (APEX).

Iki gihembo kigaragaza urwego rwo hejuru RwandAir imaze kugeraho mu guha abakiliya bayo serivisi nziza, zishingiye ku kwita ku mugenzi no kumufasha kugira urugendo rwiza no kugira ibihe byiza.

Ubuyobozi bwa RwandAir bwatangaje ko iki gihembo gishingiye ku ntego bufite yo gushyira imbere ibyishimo by’abakiliya, gukomeza kunoza serivisi zitangwa mu ndege no guhanga udushya mu ngendo.

Bagize bati: “Tuzakomeza gushyira imbaraga mu gutanga ingendo zishimirwa n’abakiliya no gutuma buri rugendo rwose ruba umwihariko ku mugenzi.”

Iki gihembo kije gishimangira izina ry’u Rwanda mu rwego rw’ubwikorezi bwo mu kirere ku mugabane wa Afurika, ndetse ikaba n’icyizere cy’uko RwandAir izakomeza gutanga serivisi zo ku rwego mpuzamahanga.

Umuyobozi Mukuru wa Airline Passenger Experience Association, Dr Joe Leader, yavuze ko ibitekerezo by’abagenzi bikomeje kuba igipimo cy’ingenzi kigaragaza uko sosiyete z’indege zitanga serivisi zijyanye n’ibyifuzo by’abakiriya.

Yagize ati: “Ibitekerezo by’abagenzi bikomeje kuba kimwe mu bipimo bisobanutse bigaragaza uko indege zitanga serivisi zijyanye n’ibyo abagenzi bifuza kurusha ibindi.”

Dr Joe Leader yakomeje avuga ko abegukanye ibihembo bya APEX muri uyu mwaka bagaragaje ubushobozi bwo guhindura ibitekerezo by’abagenzi mu guhanga udushya dufatika, bifasha kuzamura urwego rwa serivisi zitangwa mu ndege.

Yongeyeho ko sosiyete z’indege zikomeje kumva neza ibyo abakiriya bifuza, zigahindura imikorere yazo no gushora imari mu guhanga udushya, ari byo biri gutuma urwego rw’ubwikorezi bwo mu kirere ruzamuka kandi rugashyiraho ibipimo bishya by’ubuziranenge na serivisi nziza.

Aya magambo agaragaza uburyo inganda z’indege ku Isi zikomeje kwita ku byo abagenzi bifuza, mu rwego rwo guteza imbere serivisi zinoze no guhatana ku isoko mpuzamahanga.